The Gainesville Police Department is responsible for investigating complaints about trespass towing (roam/call-in) in the City.  Trespass towing occurs in the parking lots of many apartment complexes and businesses in the City where a contract for trespass towing agreement to tow parking violators exists between private owners and tow companies. 

Parking lots that restrict parking utilizing trespass towing are posted by the designated tow company, as required by City of Gainesville Ordinance and Florida State Statute, with signs at all entrances/exits.  Along with other information, the signs warn the public that unauthorized vehicles will be towed.  Please click on the link to review the Towing Bill of Rights for additional information. 

Complaints regarding alleged improper tows by the contracted companies can be submitted as follows:

• Complete the Online Towing Complaint Form  or you can download  Updated Towing Complaint Form   
• Mail or deliver the form to:

Gainesville Police Department
Administrative Support Unit
Attn: Towing Administrator
545 NW 8th Ave
Gainesville, FL 32601

• In lieu of completing the form, submit a letter detailing the towing complaint.  Mail or return to the same location as above.
• E-mail the towing complaint to: gpdtowingcomplaints@cityofgainesville.org This e-mail address is being protected from spambots. You need JavaScript enabled to view it

You will be contacted as soon as possible after receipt of the complaint.  It is important to note that, in general, vehicles should be claimed from the tow company within the 24 hour period of the tow to avoid additional charges.  Claiming the vehicle in no way effects the outcome of a complaint.